Account Manager Client Servicing

Job Location Abu Dhabi - UAE

Employment Type

Full-Time Department Client Relations Operations Work Arrangement Office-Based Experience Minimum 2-3 Years Languages Must be Fluent in English or Arabic

We are looking for a proactive organized and client-focused Account Manager to manage company onboarding coordinate between Sales and Technical Teams and oversee CRM customization and configuration requirements The ideal candidate will serve as the primary point of contact for clients ensuring their business requirements are properly understood communicated and implemented by the relevant internal teams This role requires excellent communication coordination client relationship management and problem-solving skills along with a good understanding of CRM systems and business processes The Account Manager will play a key role in delivering a seamless client onboarding experience maintaining strong client relationships and ensuring effective collaboration between business and technical departments

• Manage and oversee the complete onboarding process for newly registered companies
• Coordinate company registration account setup documentation configuration and activation
• Guide clients through the onboarding process and ensure all required information and documentation are collected
• Monitor onboarding progress and ensure timely completion of each stage
• Maintain regular communication with clients and address onboarding-related queries
• Ensure a smooth transition from the onboarding stage to active account management

• Act as the primary coordination point between the Sales and Technical Teams
• Gather understand and document client business requirements
• Communicate client requirements clearly to the Technical Team for implementation
• Coordinate internal discussions to ensure proper understanding of client expectations
• Follow up on pending requests technical issues and implementation timelines
• Ensure timely communication and resolution of client concerns
• Maintain alignment between client expectations and the technical solutions being delivered

• Understand the specific business requirements of each company and coordinate the required CRM customizations
• Gather and document CRM configuration requirements based on individual company workflows and operational needs
• Work closely with the Technical Team to ensure proper implementation of requested CRM features and modifications
• Coordinate CRM setup user access workflow configuration and other customization requirements
• Monitor the progress of customization requests and ensure they are delivered within agreed timelines
• Coordinate client feedback testing and approval before final implementation
• Ensure the CRM solution aligns with the client s business operations and requirements

• Develop and maintain strong professional relationships with assigned company accounts
• Serve as the primary point of contact for account-related communication and support
• Understand client expectations and proactively identify areas for improvement
• Conduct regular follow-ups to ensure client satisfaction
• Handle client concerns professionally and coordinate with relevant departments for resolution
• Maintain accurate records of client interactions requirements and account updates

• Maintain proper documentation of company onboarding activities and CRM customization requests
• Track account activation status pending requirements and implementation progress
• Prepare regular updates and reports for management
• Maintain accurate client information and account records within the CRM
• Identify recurring operational challenges and recommend process improvements

• Bachelor's degree.
• Minimum 2–3 years of experience in Account Management, Client Relationship Management, Customer Success, Business Operations, or a similar role.
• Experience in CRM systems, software platforms, or technology-based service environments is preferred.
• Good understanding of company onboarding processes and client account management.
• Ability to gather business requirements and communicate them effectively to technical teams.
• Familiarity with CRM customization, configuration, workflows, and user management.
• Strong coordination and communication skills.
• Excellent problem-solving, organizational, and multitasking abilities.
• Ability to manage multiple client accounts and follow up on pending requirements.
• Fluent in English, Arabic…