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Analyst - Complaint Resolution
Job Description & How to Apply Below
Responsibilities
- Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry.
- Customer focused and resolution oriented without compromising the bank’s interest.
- Strong communications skills with good language command (oral and written) in Arabic and English languages.
- Strong knowledge in Banking Products, systems, and Regulatory/Central Bank regulations and standards.
- Strong analytical skills to enable addressing complaint triggers and support effective complaint resolution.
- Courteous, proactive, and able to deal with difficult conversations.
- Ability to cope with last minute change.
- Discipline and time management.
- Ability to perform as a team player.
- Seniority level:
Not Applicable - Employment type:
Full-time - Job function:
Other - Industries: IT Services and IT Consulting
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