Officer- Customer Service; Emiratized

Join us to apply for the Officer
- Customer Service (Emiratized Role) position at First Abu Dhabi Bank (FAB).

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Together, we can achieve our goals and make a lasting impact on our company and the industry.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking a dedicated and customer-focused Officer
- Customer Service (Emiratized Role) to join our team in Al Ain, UAE. Your responsibilities will include:

• Achieving sales targets
• Serving as the primary contact for customer inquiries, concerns, and requests
• Responding to customer queries via phone, email, and chat
• Resolving customer issues promptly, escalating complex problems as needed
• Maintaining accurate records of interactions using CRM systems
• Assessing customer needs to provide appropriate solutions
• Collaborating with teams to improve customer experience
• Staying updated on products, services, and policies
• Participating in training to enhance skills
• Supporting colleagues and sharing best practices

Qualifications

• Strong communication skills in Arabic and English
• Problem-solving skills and attention to detail
• Customer-oriented mindset
• Experience with customer service software and CRM systems
• 1-2 years of relevant experience (preferred)
• Bachelor's degree (preferred)
• Knowledge of UAE culture and business practices
• Professionalism in challenging situations
• Good time management and organization skills
• Flexibility to work shifts, including weekends and holidays
• UAE national status (Emiratization requirement)

Position is full-time, with responsibilities in the banking industry. Level of seniority is not applicable.

Note:

The job posting is active as of now.