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Job Description & How to Apply Below
Guest Services Operatives
Sundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Job Purpose: To receive and assist guests by providing high-quality customer service within the venue. The role is responsible for managing day-to-day counter operations while ensuring an enjoyable, safe, and efficient guest experience.
JD Code: JPC – 5680
Job Title: Guest Services Operatives
Job Location: Abu Dhabi
Key Responsibilities- Welcome and greet customers in a professional and friendly manner
- Attend to all guest requirements and inquiries promptly
- Manage reception desk and front counter operations
- Provide accurate information regarding services and facilities available
- Rent out equipment and assign facilities to customers
- Collect payments for tickets and services
- Verify customer tickets and service entitlements when required
- Provide safety instructions and assist guests with facility systems
- Report equipment or facility faults to maintenance staff
- Answer and make phone calls professionally
- Take reservations and organize bookings
- Deliver full receptionist services to ensure a positive guest experience
- Maintain and manage customer data with accurate record-keeping
- Record, track, and follow up on customer complaints and feedback
- Report customer issues and service concerns to management
- Share ideas and suggestions to improve service quality
- Full responsibility for customer service counter operations, including cash handling
- Maintain thorough knowledge of venue facilities and services
- Assist and support other team members as required
- Support continuous improvement initiatives
- Adhere to Health, Safety, Security, and Environmental (HSSE) policies
- Ensure compliance with all safety, security, and environmental procedures to maintain a safe and responsible workplace
- Perform additional duties or assignments as directed by management
- Minimum of 2 years’ experience in a similar sports or recreational environment
- Entry level
- Full‑time
- Management and Manufacturing
- Human Resources Services
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