Customer Service Executive

This role is responsible for delivering excellent service to both internal and external customers. You will manage the full order process – from receiving and entering orders to monitoring deliveries, handling invoices, credits, and customer complaints – ensuring accuracy, efficiency, and a high level of customer satisfaction.

This position reports to the Customer Service Manager and is based in Musaffah, Abu Dhabi, UAE.

• Process and validate customer orders accurately and within agreed timelines to meet delivery targets.
• Manage order entry, documentation, and coordinate with the warehouse to ensure smooth timely deliveries.
• Handle invoices, credit notes, and customer returns according to company guidelines.
• Resolve invoice discrepancies and ensure correct customer pricing is maintained at all times.
• Log, monitor, and track customer complaints in the system. Ensure timely follow-up and resolution.
• Communicate professionally and effectively with internal and external customers to ensure excellent service.

• Holding Bachelor’s degree
• At least two years of work experience in Customers Service related field
• Fluency in English with strong communication skills. Arabic is an advantage
• Advanced Computer
  
  Skills:
  
  Knowledge of Microsoft Office (Excel, Word, PowerPoint) for reporting, data entry

• Acts on own initiative, makes things happen and accepts responsibility for the results
• Develops people through delegation, empowerment and coaching; promotes career and self-development
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team building and social activities.