Call center agent-Real estate

Company Description

Unique Homes Worldwide Properties LLC is a leading real estate agency based in Abu Dhabi, specializing in property sales, leasing, marketing, facility and property management, as well as maintenance and fit-out services. The company operates in both Abu Dhabi and Dubai, delivering tailored real estate solutions to meet client needs. As a trusted partner in the industry, we collaborate with renowned property developers like Al Dar, Bloom, Imkan Properties, and Emaar, as well as major banks including ADIB, ADCB, FAB, DIB, and Al Hilal Bank.

This is a full-time, on-site role for a Call Center Agent specializing in real estate, located in Abu Dhabi. The Call Center Agent will handle inbound and outbound calls, provide outstanding customer service, address inquiries, and offer support for property-related services. Daily responsibilities include maintaining an excellent level of customer satisfaction, professionally addressing client concerns, and assisting in scheduling property visits or appointments.

The role involves collaboration with internal teams to ensure efficient service delivery.

• Experience in customer service roles with a focus on providing exceptional support and ensuring customer satisfaction.
• Strong interpersonal skills with the ability to build and maintain positive relationships with clients and team members.
• Proficiency in customer support and managing inquiries or complaints effectively and professionally.
• Basic computer literacy, including familiarity with common software and CRM systems.
• Fluency in English; knowledge of Arabic or additional languages is an advantage.
• Strong organizational and time-management skills, with the ability to handle multiple responsibilities efficiently.
• Previous experience in the real estate industry or a related field is a plus.