Customer Support Executive
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-02-18
Listing for:
PCCW
Full Time
position Listed on 2026-02-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
- Customer Support:
Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaints - Social Media Monitoring:
Monitor customer complaints on social media and provide assistance as needed - Feedback Sharing:
Share relevant customer feedback to contribute to the improvement of our offerings - Multi-channel Management:
Manage customer conversations across social media and all support channels.
5. 6. 7. 8. Ensure Seamless Customer
Experience:
Drive a positive and seamless customer experience to enhance brand sentiment - Product Knowledge Mastery:
Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers - Collaborative Improvement:
Collaborate with customer-success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction - Record Management:
Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues
- BSc in Business management, IT, or relevant diploma from a reputable university.
- 2-5 years’ experience in customers-facing roles with a proven track record of delighting customers and exceeding their expectations in a similar customer service/care role. Familiarity with digital native industry is considered a plus.
- Excellent writing and editing skills in Arabic and English.
- Experience using customer service software and remote support tools.
- Excellent communication and problem-solving skills.
- Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.
- Collaborate efficiently with cross-functional teams, particularly the Marketing team.
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