District Supervisor

Job Purpose

The District Supervisor plays a pivotal role in ensuring daily excellence across Concierge and Lifestyle operations within assigned communities. The role bridges strategic direction from the Hospitality Manager with on-ground execution, guaranteeing service consistency, staff engagement, and resident satisfaction across all properties within the district. The job holder will lead and develop a team of Concierge and Lifestyle staff, fostering a culture of excellence, accountability, and continuous improvement.

Through effective leadership, strategic coordination, and collaboration with key stakeholders, the job holder will ensure that all customer touchpoints align with luxury service expectations and organizational standards. The role is instrumental in enhancing the resident and guest experience while driving operational efficiency, service innovation, and team performance.

This position ensures that all front-of-house touchpoints reflect Aldar Estates’ luxury service standards through strong leadership, training, and performance monitoring.

• Lead, motivate, and manage Concierge and Lifestyle teams across assigned communities to ensure consistent, high-quality service delivery.
• Ensure daily staffing, attendance, and grooming standards are maintained in full compliance with company SOPs and brand standards.
• Conduct daily site briefings, team huddles, and weekly performance meetings with team leaders to communicate priorities, goals, and feedback.
• Serve as the first point of escalation for residents’ concerns, resolving issues promptly and professionally while ensuring follow-up with the Hospitality Manager.
• Support recruitment, onboarding, and induction of new team members, ensuring a smooth integration into community operation

• Act as the primary liaison between Concierge and Lifestyle teams across assigned communities to ensure seamless coordination and aligned resident engagement strategies.
• Ensure Concierge teams actively promote Lifestyle, Fitness, and Wellness programs, events, camps, and activations to residents through daily interactions.
• Monitor and track referral performance from Concierge teams to Lifestyle programs, identifying opportunities to improve conversion and participation.
• Conduct monthly alignment meetings with the Lifestyle Manager to review upcoming events, promotions, campaigns, and resident engagement initiatives.
• Ensure lobby areas are optimized for Lifestyle marketing visibility, including digital screens, brochures, class schedules, QR codes, and event promotions.
• Support Lifestyle open days, activations, and special events by coordinating manpower, resident communication, and front-of-house readiness.
• Provide resident feedback trends and behavioural insights to the Lifestyle team to support data-driven programming decisions.
• Promote a culture where Concierge teams serve as Lifestyle ambassadors, actively educating residents about available services and benefits.

• Oversee and manage the daily operations of Concierge and Lifestyle teams across multiple sites within the district, ensuring smooth workflow and proactive service recovery.
• Conduct routine site inspections to monitor service quality, adherence to SOPs, and readiness of front-of-house areas.
• Collaborate closely with Community Managers and the Hospitality Manager to address operational gaps and drive continuous improvement.
• Ensure manning schedules, attendance, and leave plans are aligned with operational needs and service demand.
• Monitor daily logbooks, maintenance requests, and handover reports to guarantee accurate information flow between shifts and sites.

• Ensure and uphold exceptional customer service standards by implementing service standards, personalized guest engagement strategies, and real-time service recovery solutions that enhance the overall experience.
• Proactively assess and analyse complex issues, breaking them down into actionable solutions to ensure smooth customer interactions and problem resolution.
• Manage and resolve escalations, complaints, and inquiries with a customer-centric approach, ensuring timely and satisfactory solutions while maintaining professionalism and brand reputation.
• Apply best-practice customer service techniques, fostering a proactive approach to anticipate guest needs, resolve issues efficiently, and exceed expectations. This includes shadowing team members, side-by-side coaching, and hands-on support to ensure seamless service delivery.
• Send real-time updates on operational challenges, customer feedback, and ongoing service initiatives to relevant stakeholders, ensuring transparency and quick decision-making.
• Arrange and lead weekly meetings with team to review challenges and opportunities.
• Develop and recommend strategic improvements based on customer feedback and industry best practices, ensuring that service remains competitive, responsive, and…