More jobs:
VP, Head of Client Services
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-04-22
Listing for:
FAB
Full Time
position Listed on 2026-04-22
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, HelpDesk/Support, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
- Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
- Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
- Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
- Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
- Live and demonstrate the FAB AM values
ACCOUNTABILITIES
- Strong interpersonal and communication skills with a client-centric mindset
- Deep understanding of asset management products, operational processes, and client lifecycle management
- Proven ability to manage multiple client relationships and deliver under pressure
- Attention to detail, problem‑solving orientation, and commitment to service excellence
- Manage client queries
, instructions
, and documentation with accuracy and efficiency - Ensure timely and accurate delivery of reports
, statements
, and account updates - Escalate complex cases to relevant teams and follow up on resolution
- Contribute to continuous improvement initiatives to enhance overall client experience.
- Client servicing and relationship support
- Client onboarding and KYC
- Service KPIs and SLA tracking
- Client query and issue management
- CRM and client data maintenance
- 10‑15 Years of Experience
- Job Identification 1669
- Job Category Unit Head - Client Services
- Posting Date 04/20/2026, 05:22 AM
- Apply Before 06/30/2026, 12:00 AM
- Degree Level University
- Job Schedule Full time
- Locations First Abu Dhabi Bank (FAB) Al Qurm Business Park, Abu Dhabi, AE
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