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VP, Head of Client Services

Job in Abu Dhabi, UAE/Dubai
Listing for: FAB
Full Time position
Listed on 2026-04-22
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, HelpDesk/Support, Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 200000 - 300000 AED Yearly AED 200000.00 300000.00 YEAR
Job Description & How to Apply Below
  • Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
  • Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
  • Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
  • Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
  • Live and demonstrate the FAB AM values
KEY

ACCOUNTABILITIES
  • Strong interpersonal and communication skills with a client-centric mindset
  • Deep understanding of asset management products, operational processes, and client lifecycle management
  • Proven ability to manage multiple client relationships and deliver under pressure
  • Attention to detail, problem‑solving orientation, and commitment to service excellence
  • Manage client queries
    , instructions
    , and documentation with accuracy and efficiency
  • Ensure timely and accurate delivery of reports
    , statements
    , and account updates
  • Escalate complex cases to relevant teams and follow up on resolution
  • Contribute to continuous improvement initiatives to enhance overall client experience.
QUALIFICATIONS & EXPERIENCE
  • Client servicing and relationship support
  • Client onboarding and KYC
  • Service KPIs and SLA tracking
  • Client query and issue management
  • CRM and client data maintenance
  • 10‑15 Years of Experience
Job Info
  • Job Identification 1669
  • Job Category Unit Head - Client Services
  • Posting Date 04/20/2026, 05:22 AM
  • Apply Before 06/30/2026, 12:00 AM
  • Degree Level University
  • Job Schedule Full time
  • Locations First Abu Dhabi Bank (FAB) Al Qurm Business Park, Abu Dhabi, AE
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