Associate - Customer Happiness

Job Purpose

Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face‑to‑face meetings at key check points.

This role is for a UAE national only.

• Support the Head of Customer Happiness to:
• Kick‑off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers.
• Prepare and capture the Customer Requirements and ensure they are stored in CRM.
• Ensure that the Customer requirements are captured accurately at the beginning and act as the point of contact with the Customer for any actions or notifications of milestones of their Project.
• Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle.
• Develop a list of the Pre‑qualified Vendors for the delivery of the villa Project.
• Ensure Customer service needs are met at a high standard by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design.
• Adhere to Customer Happiness policies and processes.
• Prepare and develop Lessons Learned reports and request feedback from customers via the online survey function.

Min of 4+ years of experience in a customer service or a related field.

Field of experience:
Retail estate sector, hospitality, banking sector, client‑centric, service sector.

Technical and Interpersonal Skills

• Good understanding of Customer Relations and Services.
• Strong knowledge of CRM.
• Good understanding of the “Design and build” journey for residential Project.
• Proven strategic thinker with track record of innovation.
• Good conflict resolution/management skills.
• Good communication and interpersonal skills.

Qualification

• Bachelor’s degree in Business Administration, Marketing, Finance or any related field.