Customer Service Specialist
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-05-23
Listing for:
Astra Tech
Full Time
position Listed on 2026-05-23
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
About the role
We are looking for a Customer Support Agent preferably fluent in Tagalog and English with a strong background in fintech
, administrative support
, and familiarity with AECB (Al Etihad Credit Bureau) processes to join our team.
- Handle customer inquiries via phone, email, and chat in a professional and timely manner
- Provide support on fintech products and services
- Assist customers with AECB-related inquiries
, including credit reports and disputes - Perform administrative tasks such as data entry, documentation, and case tracking
- Maintain accurate records and ensure proper follow-up on customer requests
- Meet and maintain customer service KPIs (e.g., response time, resolution time, CSAT)
- Escalate complex issues when required
- Preferred fluency in Tagalog and English.
- Minimum 3 years of experience in customer support and administrative roles
- Background in fintech, banking, or financial services
- Knowledge or experience with AECB systems/processes
- Strong communication and interpersonal skills
- Solid understanding of customer support KPIs and performance metrics
- Ability to multitask and work in a fast-paced environment
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