Community Management Executive
Job Description & How to Apply Below
- Proactively foster and facilitate meaningful interactions across various social media platforms, including but not limited to Facebook, Instagram, X, Youtube, Tik Tok, and Linked In.
- Respond to comments, messages, and mentions in a timely, creative, and professional manner, with an exceptional understanding of brand-specific Tone of Voice and Rules of Engagement.
- Identify and engage with online communities relevant to the brands, extending the reach and impact of community engagement efforts.
- Stay abreast of Social Media trends, ensuring that brand responses are relevant to social media content and current trends.
Job Description
Community Engagement:
- Proactively foster and facilitate meaningful interactions across various social media platforms, including but not limited to Facebook, Instagram, X, Youtube, Tik Tok, and Linked In.
- Respond to comments, messages, and mentions in a timely, creative, and professional manner, with an exceptional understanding of brand-specific Tone of Voice and Rules of Engagement.
- Identify and engage with online communities relevant to the brands, extending the reach and impact of community engagement efforts.
- Stay abreast of Social Media trends, ensuring that brand responses are relevant to social media content and current trends.
- Serve as a front-line representative for the brands, addressing customer inquiries, concerns, and feedback on social media and digital service channels.
- Collaborate with internal departments to proactively resolve customer issues, ensuring a positive and seamless customer experience.
- Set and strive to exceed personal volume and quality goals, demonstrating a commitment to continuous improvement.
- Monitor social media channels for brand mentions and trends, staying vigilant to both positive and negative sentiment
- Utilize tools and techniques to analyze social media metrics, providing insights and actionable recommendations for continuous improvement.
- Assist the Social Media Manager in the development of strategies to enhance the Online Community and Engagement of the brands
- Establish and maintain a robust reporting system for community engagement and customer service metrics
- Provide regular reports on key performance indicators, social media analytics, and community sentiment analysis
- Collaborate with cross-functional teams to leverage data insights for strategic decision-making and the enhancement of community management strategies.
- High School Diploma or equivalent
- 2+ years in a customer-centric industry, preferably with experience providing customer support via social media.
- Excellent written English and/or Khaleej Arabic language skills.
- Strong computer and typing skills, with a high level of comfort in web-based applications and navigation between tools.
- Exceptional written communication skills with meticulous attention to detail.
- Entrepreneurial spirit with the ability to efficiently manage workloads and adapt to evolving priorities.
- Bachelor’s degree or equivalent experience, especially in Marketing, PR or Communications
- 2 years of Social Media Community Management experience
- Experience with Sprinklr or other social media engagement platforms is a plus.
- In-depth knowledge of Social Media platforms, current trends, and channel-specific nuances
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