Call Center Customer Service Representative Banking UAE

Call Center Customer Service Representative Banking role in Abu Dhabi UAE within the Banking industry is an entry-level opportunity focused on delivering high-quality customer support, resolving service issues, and enhancing customer satisfaction through professional call handling and product knowledge.

Country: UAE
City:
Abu Dhabi
Industry: Banking
Function:
Customer Service
Salary:  monthly (Market estimated)
Gender: Any
Candidate Nationality:
Any
Job Type: Full-time

• Handle inbound and outbound customer calls in line with service quality standards
• Resolve customer complaints efficiently within defined authority limits
• Escalate complex issues to relevant teams as per process guidelines
• Provide accurate product and service information to customers
• Generate leads and upsell banking products where applicable
• Maintain and update customer records in system accurately
• Ensure confidentiality of customer data and banking information
• Meet service KPIs including call quality, customer satisfaction, and response time
• Support business growth through customer engagement and lead generation
• Follow scheduled shifts and maintain punctuality and discipline

• Deliver professional and friendly customer interactions at all times
• Ensure high customer satisfaction through effective communication
• Handle service requests promptly and accurately
• Maintain consistent performance against service level targets

• Adhere to internal policies, procedures, and regulatory requirements
• Ensure compliance with banking standards and service guidelines
• Maintain accurate documentation and reporting
• Participate in mandatory training and performance improvement initiatives

• High school diploma or equivalent
• 0 to 2 years of experience in customer service or banking roles
• Strong communication skills in English and Arabic
• Ability to handle customer interactions professionally
• Basic understanding of banking products and services
• Strong listening and problem-solving skills

• Customer service and call handling
• Communication and listening skills
• Problem-solving and conflict resolution
• Product knowledge and upselling
• Data entry and documentation
• Time management and adaptability
• Team collaboration and flexibility

• Opportunity to start a career in banking customer service
• Exposure to call center operations and customer engagement
• Career growth in banking and customer support roles
• Dynamic and supportive working environment
• Strong demand for customer service professionals

First Abu Dhabi Bank is the largest financial institution in the UAE, offering a wide range of banking and financial services. With a strong commitment to customer experience, innovation, and operational excellence, the bank continues to deliver trusted financial solutions across the region.