Customer Service Representative - Call Center UAE

Customer Service Representative - Call Center - Abu Dhabi, UAE

First Abu Dhabi Bank (FAB) is seeking a Customer Service Representative to join its call center team in Abu Dhabi. The role focuses on providing accurate information, resolving customer issues, and delivering high-quality service while ensuring compliance with the bank's policies and standards.

• Location:
  
  United Arab Emirates
• Location:
  
  Abu Dhabi
• Industry: Banking / Mortgage
• Function:
  Customer Service
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality: UAE Nationals only (Valid family book required)
• Candidate Preferred
  
  Location:
  
  Any
• Job Type: Full-time

• Handle inbound and outbound calls to resolve customer queries and complaints within defined guidelines
• Ensure customer satisfaction by providing timely solutions and escalating issues where necessary
• Recommend banking products or services based on customer needs and feedback
• Update and maintain customer records through service requests and complaints tracking
• Maintain confidentiality and integrity of customer information and bank data
• Meet service standards, customer satisfaction scores, and call quality targets
• Contribute to business growth through lead generation and cross-selling FAB products
• Ensure compliance with all FAB policies, regulatory requirements, and service level agreements
• Support unplanned or scheduled shifts to achieve defined performance targets

• High school diploma required (higher education preferred)
• 0-2 years of experience in banking or customer service roles
• Strong communication skills in English and Arabic
• Customer-focused mindset with problem-solving and documentation skills
• Ability to manage calls under pressure while maintaining service quality
• UAE National with a valid family book (mandatory requirement)

• Be part of the UAE's largest and most respected financial institution
• Opportunity to build a career in banking with structured training and development programs
• Stable role with exposure to customer-facing banking operations
• Competitive tax-free salary, benefits, and long-term career growth opportunities
• Work in a dynamic call center environment with a collaborative team culture

First Abu Dhabi Bank (FAB) is the UAE's largest bank and a regional leader in financial services, committed to delivering innovative solutions and exceptional customer experiences.