Customer Service Officer - UAE National

Job in Abu Dhabi, UAE/Dubai

Listing for: VFS Global

Full Time position
Listed on 2026-05-31

Job specializations:

Customer Service/HelpDesk
Customer Service Rep

Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR

Position: Customer Service Officer - UAE National Only

Purpose of the Role

To facilitate the VISA application process, handle front office and back office operations conducted at the respective Visa Application Centers (VACs).

Areas of Responsibility

Document scrutiny and collection of applications for visa processing.

Handle customer applicant queries personally or via email, telephone.

Handle cash and bank related transactions if assigned and ensure 100% accuracy.

Record and maintain all application data; ensure accurate, timely data entry into the system with zero errors.

Ensure all administration and logistics of passport delivery to consulate, applicant, logistic company, etc.

Maintain compliance to the standard operating procedures manuals etc. without deviation in process.

Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants customers.

Encourage applicants to provide feedback on services provided and their overall experience at the application centre.

Ensure that the entire process is completed within the mandated Turn Around Time.

Assist Deputy Manager Operations Manager in execution of WB Project.

Ensure judicious use of natural resources.

Adhere to the environment health and safety policy objectives and guidelines of the organization.

Minimum Qualification

Should have passed their High School - Grade 12.

Minimum Experience

Freshers are open to apply to this job and those with experience can apply too.

Proficiency in MS Office.
Adaptability and presence of mind to handle customer queries and complaints.
Knowledge of Arabic will be a advantage.
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness.

#J-18808-Ljbffr