Customer Service and Sales Officer Branch Banking UAE

Customer Service and Sales Officer Branch Banking role in Abu Dhabi UAE within the Banking industry is a frontline opportunity focused on delivering high-quality customer service, managing product onboarding, and driving sales growth through effective customer engagement.

Country: UAE City:
Abu Dhabi Industry: Banking Function:
Sales-Business Development Salary:  monthly (Market estimated) Gender: Any Candidate Nationality:
Any Job Type: Full-time

• Deliver accurate and timely customer service while ensuring compliance with bank policies
• Handle account opening, product onboarding, and after-sales service requests
• Promote and cross-sell banking products to new and existing customers
• Identify customer needs and recommend suitable financial solutions
• Generate leads through walk-in clients, referrals, and proactive outreach
• Achieve service KPIs including NPS, complaint resolution, and turnaround times
• Handle customer queries and complaints professionally and escalate when required
• Educate customers on digital banking channels and self-service options
• Ensure all onboarding documentation is complete, accurate, and compliant
• Maintain proactive communication to build long-term customer relationships

• Meet service quality benchmarks including mystery shopping scores and SLA targets
• Ensure timely resolution of complaints and service requests
• Maintain high customer satisfaction through professional engagement
• Support continuous improvement in service delivery standards

• Build strong customer relationships through regular interaction and follow-ups
• Provide clear product information and ensure customer understanding
• Encourage product upgrades and enhance portfolio value
• Support branch sales targets and revenue growth initiatives

• Ensure all transactions comply with regulatory and internal policies
• Maintain high standards of data accuracy and documentation
• Follow information security guidelines and maintain confidentiality
• Participate in mandatory compliance and operational training

• High school diploma or higher education in business or finance
• Minimum 2 years of experience in banking customer service or sales
• Good understanding of banking products and services
• Strong communication and interpersonal skills
• Ability to meet sales and service targets
• Strong problem-solving and multitasking abilities

• Customer service and sales engagement
• Product onboarding and transaction processing
• Relationship management and communication
• Sales and cross‑selling techniques
• Compliance and documentation management
• Time management and multitasking
• Problem‑solving and customer handling

• Opportunity to work in a leading UAE banking institution
• Exposure to branch operations and customer engagement
• Career growth in retail banking and sales roles
• Performance‑driven and customer‑focused environment
• Strong demand for banking sales professionals

First Abu Dhabi Bank is one of the largest financial institutions in the UAE, offering a wide range of banking and financial services. With a strong focus on customer experience, innovation, and operational excellence, the bank continues to deliver trusted financial solutions across the region.