Customer Service Supervisor

Responsibilities

• Support the sales process by providing timely, error-free quotes that contribute to revenue generation.
• Ensure and enable the customer service team responds to customer inquiries and complaints accurately and within agreed time frames, maintaining a customer-focused approach.
• Maintain and develop strong working relationships with global agents, across all regions, to support collaboration and business growth.
• Lead and guide customer service team members to ensure efficient quotation preparation, accurate cost analysis, and consistent service standards.
• Oversee RFQs and tender submissions to ensure accurate pricing, complete documentation, and timely submission in line with requirements.
• Build and strengthen relationships with service providers while identifying improved agents and suppliers to ensure high service quality and competitive offerings.

• Minimum 5 years' experience in the same role.
• Graduate of any management-related courses.
• Good negotiation, time-management, multi-tasking skills.
• Excellent English communication skills.
• Proficient with MS Office applications and able to learn new software quickly.