Call Center Representative; Arabic Speaker

Work Location

Abu Dhabi, Shahama

Day Shift

Monday to Saturday

Sunday

• Handle inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.
• Accurately document all customer interactions in the CRM system to maintain up‑to‑date records.
• Identify, prioritize, and elevate issues that require further attention to ensure timely resolution.
• Provide customers with clear, detailed information about products and services, helping them make informed decisions.
• Use strong problem‑solving abilities to address complaints and offer suitable solutions.
• Maintain an in‑depth understanding of products and services to confidently answer customer questions.
• Meet individual and team performance goals, contributing to the overall success of the call center.
• Build and sustain positive relationships with customers, fostering satisfaction and long‑term loyalty.
• Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.

• A bachelor's degree in a relevant field, demonstrating a strong foundation in customer service principles.
• At least 2 years of experience in a call center or customer service role, with a proven track record of success.
• Certification in customer service or related fields is highly preferred, showcasing a commitment to ongoing professional growth.
• Experience in the telecommunications or e-commerce sectors is preferred, bringing relevant industry expertise.
• Proficiency in English is mandatory.

Full‑time – Up to AED5,000.00 per month.