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Customer Care Specialist; Call Center
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-06-07
Listing for:
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
Responsibilities- Handle inbound and outbound calls according to procedures, guidelines, and schedules.
- Proactively offer customers to register for IVR and SMS services.
- Escalate customer queries and complaints as necessary.
- Follow up with customers via telephone or email after initial sales contact.
- Explain products, services, and prices, answering all customer questions.
- Maintain politeness and courtesy at all times.
- Obtain customer information such as name, address, contact details, and enter orders into the computer system.
- Keep accurate data on all tasks performed as per defined format and secure and file customer documents accordingly.
- Initiate outbound calls to new-to-bank (NTB) prospects and existing bank customers.
- Meet or exceed daily, weekly, and monthly sales targets set by management.
- Proactively cross‑sell and upsell various bank products to qualifying customers.
- Escalate potential hazard or risk immediately via the proper channels.
Required to work on shifts, 6 days a week, including overtime and additional tasks as necessary.
Qualifications- Strong communication skills.
- Ability to interact with customers at all levels.
- Basic mathematical computation ability.
- Good working knowledge of Microsoft Office.
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