Customer Service Supervisor

Job Description

• Support the sales process by providing timely, error‑free quotes that contribute to revenue generation.
• Ensure and enable the customer service team responds to customer inquiries and complaints accurately and within agreed time frames, maintaining a customer‑focused approach.
• Maintain and develop strong working relationships with global agents, across all regions, to support collaboration and business growth.
• Lead and guide customer service team members to ensure efficient quotation preparation, accurate cost analysis, and consistent service standards.
• Oversee RFQs and tender submissions to ensure accurate pricing, complete documentation, and timely submission in line with requirements.
• Build and strengthen relationships with service providers while identifying improved agents and suppliers to ensure high service quality and competitive offerings.

• Minimum 5 years’expérience in the same role.
• Graduate of any management‑related courses.
• Good negotiation, time‑management, and multi‑tasking skills.
• Excellent English communication skills.
• Proficient with MS Office applications and able to learn new software quickly.

• Role Level: Mid‑Level
• Work Type:
  Full‑Time
• Country:
  United Arab Emirates
• City:
  Abu Dhabi
• Company Website:
• Job Function:
  Customer Service
• Company Industry/Sector:
  Transportation Logistics Supply Chain and Storage