Receptionist, Customer Service​/HelpDesk

Job Description

As the first contact person to the school, the receptionist ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff and students.

To provide professional and welcoming service to all callers and visitors, enhancing the school's reputation and supporting its operational objectives.

• Provide the full range of information within the requested category (location, curriculum, admission procedures – including the booking of tours, tour information, administration, structure, etc.) to ensure a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

• A minimum one year experience working as a receptionist or in a customer service focused role.
• Effective communicator (written and spoken).
• Interpersonal skills, able to operate in a diverse environment.

• Ability to multi‑task and cope with peaks of demand.
• Proficient secretarial and computer skills.
• Advanced user of Microsoft Office an advantage.

Start date:

July 2026