Customer Services Officer Japanese Speker h

Job Summary

To facilitate the VISA application process handle front office back-office operations conducted at the respective Visa Application Centers VACs

• Document scrutiny and collection of applications for visa processing
• Handle customer applicant queries personally or via email telephone
• Handle cash and bank related transactions if assigned and ensure 100 accuracy
  
  Record maintain all application data
• Ensure accurate timely data entry into the system with zero errors
• Ensure all administration and logistics of passport delivery to consulate applicant logistic company etc
• Maintain compliance to the standard operating procedures manuals etc without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants customers
• Encourage applicants to provide feedback on services provided and their overall experience at the application center
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager Operations Manager in execution of WB Project
• Ensure judicious use of natural resources
• Adhere to the environment health and safety policy objectives and guidelines of the organization

Pursuing Graduation (Minimum 12 years of Formal Education). Additional:
Graduate or global equivalent

Minimum 1-3 years experience in Customer Services preferably in the Service or Hospitality industry.

• Exceptional attention to detail and accuracy in data entry.
• Strong verbal communication skills in Japanese is desired for this position.
• Proficiency in additional languages is a definite plus.
• Excellent customer service skills with a patient and empathetic approach.
• Strong organizational and time management abilities.
• Proficient in using computers and standard office software.