Customer Service Team Lead: Support & Coaching
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-06-23
Listing for:
Astra Tech
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Client Relationship Manager
Job Description & How to Apply Below
Astra Tech is seeking a Customer Service Team Lead in Abu Dhabi to oversee frontline execution and manage team performance across voice and digital support channels. This hands-on leadership role emphasizes performance management and coaching of agents while ensuring compliance with service quality standards.
The ideal candidate will possess strong team leadership and queue management skills, alongside experience with CRM systems. Success will be measured by team-level KPIs in SLA, AHT, and customer satisfaction.
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