Senior Officer Licensing

Senior Officer Licensing

Responsible for the efficient and accurate processing of online licensing permits and NOC applications within the Licensing Division.

• Conduct thorough reviews of online applications for various ADM services such as Marine craft and Vessels and other related services.
• Verify the accuracy and completeness of uploaded information and documents.
• Identify and address any discrepancies or missing information within applications.
• Build strong customer relationships through clear and effective communication regarding application status, requirements, and necessary actions.
• Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
• Actively listen to customer feedback to identify opportunities for improvement and enhance satisfaction.
• Collaborate with internal stakeholders to ensure efficient and timely resolution of customer issues.
• Conduct face‑to‑face or virtual interactions with customers as needed to gather information, address concerns, and build trust.
• Work closely with the Senior Manager of Licensing and Senior Licensing Specialists to address complex cases or requests, ensuring a seamless customer experience.
• Collaborate with IT support to resolve technical issues affecting customer and employee portals.
• Maintain a strong understanding of the licensing system and its functionalities.
• Accurately enter and update fine violation information into the designated portal.
• Generate and maintain comprehensive statistics related to Licensing Division services.

• High school diploma with basic computer skills.
• Fluency in English and Arabic.
• Fresh graduates encouraged to apply.
• Minimum of 3‑year experience in a customer‑facing or administrative role.
• Willingness to learn about the maritime or licensing field.

At least a high school diploma is required; additional experience and language proficiency will be considered a plus.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment.