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Call Center Supervisor
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-07-07
Listing for:
Al Sahraa Group
Full Time
position Listed on 2026-07-07
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
We are seeking an experienced Call Center Supervisor to join our team in UAE.
Requirements- Native Arabic speaker
- Excellent English communication skills
- Minimum 35 years of experience in a Call Center Supervisor role
- Proven experience managing and leading call center teams
- Strong customer service and complaint-handling skills
- Ability to monitor KPIs and team performance
- Strong reporting, coaching and problem-solving abilities
- Proficient in Microsoft Office and call center systems
- Supervise and support call center agents
- Monitor daily operations and service quality
- Handle escalated customer inquiries and complaints
- Conduct team coaching and performance reviews
- Prepare operational reports and performance analysis
- Ensure achievement of departmental KPIs and targets
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