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Bilingual Call Center Representative Daman

Job in Abu Dhabi, UAE/Dubai
Listing for: Uaewalkins
Full Time position
Listed on 2026-07-13
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 66960 AED Yearly AED 66960.00 YEAR
Job Description & How to Apply Below
Position: Bilingual Call Center Representative [Daman]

The National Health Insurance Company (Daman) is actively hiring Bilingual Call Center Representatives to handle policyholder inquiries and manage medical approval requests across the UAE.

Core Responsibilities
  • Answer high-volume inbound calls from patients and hospitals regarding policy limits, co-payments, and network coverage.
  • De-escalate tense situations with frustrated customers who are experiencing delays in medical approvals.
  • Log detailed and highly accurate patient interaction notes into the central corporate CRM system.
  • Strictly follow Department of Health (DOH) regulations regarding patient data privacy and confidentiality.
Mandatory Requirements
  • Language:
    Native-level fluency in Arabic and excellent spoken English are strictly required.
  • Visa:
    Valid UAE residency with a clear NOC or active cancellation paper for immediate labor transfer.
  • Skills:

    High-speed data entry and previous experience in a fast-paced customer support environment.
Benefits
  • Salary: 4,500 - 6,000 AED monthly base, depending on language proficiency and experience.
  • Perks:
    Comprehensive corporate health insurance, annual flight allowance, and standard government working hours.
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