Customer Services Representative

Responsibilities

• Provide high-quality customer service and maintain customer satisfaction.
• Understand and address customer needs effectively and promptly.
• Greet customers and staff professionally.
• Respond to customer inquiries in person, by phone, and via email.
• Maintain effective communication with airport stakeholders.

• Process and approve parking membership applications.
• Review and verify online membership documents.
• Coordinate with airport departments to validate membership requests.
• Manage approvals related to invoicing, payments, and purchase orders (POs).
• Update and maintain membership data and records in Excel spreadsheets.

• Monitor membership applications and approvals.
• Track membership sales and related data.
• Follow updated procedures and management guidelines based on operational requirements.

• Adhere to cybersecurity, data protection, and operational compliance requirements.
• Maintain records and documentation for audits as required by management.
• Follow car park terms and conditions and membership application processes.

• Monitor parking management and online membership systems.
• Report technical issues to the appropriate technicians.
• Support timely resolution of system-related problems.

• Collaborate effectively with team members.
• Support company objectives and assist in resolving operational issues.
• Maintain positive working relationships with stakeholders.

• Work rotating shifts including evenings, weekends, and public holidays.
• Ensure 24/7 operational coverage when required.
• Report to duty stations on time and comply with attendance policies.

• Respond appropriately to emergencies such as accidents, medical incidents, and vehicle breakdowns.
• Follow Abu Dhabi Airports ADA Health & Safety procedures and protocols.

• Understand and comply with company policies and procedures.
• Follow the ADA Company Handbook and operational guidelines.
• Handle card and banknote payments in accordance with business procedures.

• High School Diploma or equivalent.
• Certification in Customer Service or Hospitality is an advantage.
• Minimum 1 year of customer service experience.
• Experience handling payment transactions.
• Experience in a similar customer service role is preferred.
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with stakeholders.
• Data entry and reporting capabilities.
• Strong problem-solving skills.
• Effective time management skills.
• Safety awareness and compliance mindset.
• Ability to work in a team-oriented environment.
• Basic proficiency in Excel and data management systems.
• Ability to manage multiple tasks and work under operational requirements.