Call Center Agent
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-07-15
Listing for:
Emire Facility Management
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
Responsibilities
- Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
- Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
- Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
- Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.
- High school diploma or equivalent; a degree in communications or business is a plus.
- 1‑3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.
- Fluency in English is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.
- Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.
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