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Service Desk Lead: ITSM & Customer Experience Champion
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-07-15
Listing for:
Open Innovation AI
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Open Innovation AI in Abu Dhabi seeks a Service Desk Lead to establish and guide the Service Desk function. You will define workflows, SLAs, and triage procedures, directing L1–L3 teams and ensuring high-quality customer support.
The role requires exceptional communication, strong operational discipline, and the ability to foster a customer-focused service culture across cross-functional teams. Experience with Jira Service Management and Service Now is essential.
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