Service Ambassador

Responsibilities

• Individual customer assisted onboarding and referral
• Business customer onboarding support for walk‑ins
• Experience Center operationalization
• Grow volume and value of transactions at the Experience centres
• Upsell and cross‑sell all products and services to walk‑ins
• Perform daily float reconciliations for each point of service
• Provide customer service support
• Interact with customers in a professional, courteous and empathetic manner, actively listening to their concerns, inquiries and feedback
• Present our product in a convincing manner
• Address customer inquiries, requests and complaints promptly and effectively
• Escalate walk‑in customer issues and follow through for timely resolutions
• Track and evaluate performance; review progress on actual vs target per KPI per POS
• Strive to meet or exceed customer satisfaction targets
• Collaborate with Service Ambassadors and cross‑functional teams such as sales, technical support and back‑office operations to ensure a seamless customer experience
• Report daily updates to the line manager about activities of the day while recording major customer issues

• Previous experience in cashiering or financial services in sales (UAE or home country experience accepted)
• Strong communication skills in English and Hindi are mandatory
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively