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Service Recovery Specialist — Escalations

Job in Abu Dhabi, UAE/Dubai
Listing for: Etihad
Full Time position
Listed on 2026-07-17
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 111600 - 200880 AED Yearly AED 111600.00 200880.00 YEAR
Job Description & How to Apply Below
Position: Service Recovery Specialist — 24/7 Escalations

Etihad Airways is seeking a proactive Service Recovery Agent to manage customer escalations and drive service recovery activities from the 24/7 Service Recovery Desk. You will own cases end-to-end, coordinating with multiple departments to achieve timely resolutions while maintaining detailed CRM records.

The role requires strong customer service experience, familiarity with case management tools, and the ability to operate in a fast-paced, 24/7 environment.

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