Service Recovery Lead: Escalations & Operations
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-07-19
Listing for:
Etihad Airways
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Etihad Airways is seeking a Service Recovery Agent to lead and coordinate the 24/7 Service Recovery Desk. You will own escalated cases from receipt to resolution, ensuring timely, compliant outcomes and accurate records.
You will collaborate with Contact Centre Operations, Guest Relations, and other teams, driving service improvements, monitoring SLAs, and maintaining quality across all customer interactions in a high-demand environment.
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