Senior Customer Service Lead | Escalations & Mentorship
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-07-22
Listing for:
TALENTMATE
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Aramex in Abu Dhabi seeks a Senior Customer Service Executive to lead high-level support, mentor junior agents, and drive improvements in service quality.
You will handle escalated inquiries, coordinate with internal teams, and ensure timely resolutions while maintaining accurate CRM records and delivering exceptional customer experiences. The role also involves training staff to uphold best practices and customer-centric processes across UAE operations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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