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Service Recovery Lead | Escalations & SLAs
Job Description & How to Apply Below
Etihad Airways, based in Abu Dhabi, seeks a Service Recovery Supervisor to lead escalation handling, manage recovery cases, and oversee critical back‑office activities across all shifts.
The role serves as the operational owner for escalated matters, coordinating with internal stakeholders, ensuring SLA adherence, policy compliance, and customer experience standards while driving continuous improvement across the desk.
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