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Service Recovery Lead | Escalations & SLAs

Job in Abu Dhabi, UAE/Dubai
Listing for: Etihad
Full Time position
Listed on 2026-07-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 150000 - 190000 AED Yearly AED 150000.00 190000.00 YEAR
Job Description & How to Apply Below
Position: 24/7 Service Recovery Lead | Escalations & SLAs

Etihad Airways, based in Abu Dhabi, seeks a Service Recovery Supervisor to lead escalation handling, manage recovery cases, and oversee critical back‑office activities across all shifts.

The role serves as the operational owner for escalated matters, coordinating with internal stakeholders, ensuring SLA adherence, policy compliance, and customer experience standards while driving continuous improvement across the desk.

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