Clients Administrator, Employee Benefits

Clients Administrator, Employee Benefits

The role is responsible for managing the day-to-day administration of employee benefits policies, with a primary focus on policy endorsements, invoicing and client servicing. Working closely with clients, insurers and third-party administrators (TPAs), the position ensures the accurate and timely processing of policy changes, invoice management and regulatory compliance, while delivering a high standard of customer service. The role also supports client relationship management by resolving queries, coordinating requests and maintaining effective communication throughout the policy lifecycle.

• Coordinate daily operations within the medical department in overseeing clients assigned to you from the endorsement and invoicing point of view.
• Handle escalations, that is all customer issues and complaints and work towards satisfactory resolutions while maintaining professionalism and adherence to company policies.
• Guiding clients through the application and enrollment process, ensuring accurate information is provided for policy issuance, and timely issuance of invoices.
• Engage with clients regularly to provide updates and address inquiries related to coverage and regulatory requirement, from an endorsement and invoicing point of view.
• Ensure all invoices are accurately recorded and booked into the accounting system.
• Assisting with policy upgrades, changes, or cancellations based on client requests or evolving needs.
• Keeping track on the development of each transaction/request.
• Acting as the primary point of contact for all policy-endorsement related concerns, with client, insurers and TPA's where required.
• Establishing trust by demonstrating expertise, transparency, and reliability in all client interactions.
• Stay updated on changes in laws affecting employee benefits and adjust processes accordingly.
• Engage in training being delivered by insurers/TPA's as and when organized by the placement and operations team leader in relevance to the job responsibilities.
• Resolving client grievances or issues promptly to maintain client satisfaction.
• Adhere to company policies, procedures, and regulatory/ compliance requirements.

• Proven experience of at least 3 years in handling Employee Benefits Insurance.
• Bachelor's degree in Business Administration or a related field.
• Excellent communication, interpersonal, and negotiation skills.
• In-depth knowledge of billing and regulations in the UAE.
• Proficiency in operational management software.
• Exceptional time management and attention to detail.

A career that you define, supported by a strong commitment to technical and soft skills training.

We offer a comprehensive package of rewards and benefits - including great medical insurance, competitive salary, and more.

At HOWDEN we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, marital status or family circumstances.