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Customer Support & Success Specialist
Job Description & How to Apply Below
Pulse
MediaNL seeks a Customer Support Specialist to be the first point of contact for customers across email, live chat, phone, and social media. You will resolve inquiries, guide users through onboarding, and coordinate with technical teams for advanced issues. Strong communication and empathy are essential.
You will build relationships, maintain accurate CRM records, and contribute to knowledge bases and FAQs while meeting response and resolution targets in a dynamic digital media environment.
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