Front Desk & Member Experience Executive (Fitness ​/ Wellness ​/ Hospitality ​/ Leisure

Black Pearl is recruiting a professional, welcoming and customer-focused Front Desk & Member Experience Executive for a premium fitness, sports and wellness facility in Abu Dhabi.

• Welcome members, visitors and prospective customers professionally.
• Manage the daily operation of the reception and front desk.
• Process member check-ins and ensure access is granted only to active and authorised members.
• Respond to incoming calls according to approved service standards.
• Take accurate messages and direct enquiries to the appropriate department.
• Maintain current knowledge of facility services, rules, class schedules, promotions and events.
• Provide clear and accurate information to members and visitors.
• Handle general enquiries, requests and concerns professionally.
• Process cash, bills, cheques and other approved transactions accurately.
• Maintain proper cash-register records and follow internal financial-control procedures.
• Assist the Membership Sales team with facility tours when required.
• Promote fitness events, classes, activities and approved campaigns.
• Coordinate with Membership Sales, Fitness, Operations and other departments.
• Maintain a clean, organised and professional reception environment.
• Protect confidential member and company information.
• Escalate complaints or operational concerns to the appropriate manager.
• Follow all operating procedures, customer-service standards and health and safety requirements.

To be considered for this role, you need to meet the following criteria:

• High school certificate or equivalent.
• Strong customer-service orientation.
• Excellent verbal communication and interpersonal skills.
• Computer literate and able to learn membership, booking and access-control systems.
• Comfortable managing cash and other approved financial transactions.
• Professional appearance, positive attitude and attention to detail.
• Reliable, punctual and able to remain calm during busy periods.
• Able to work effectively with customers and colleagues from different backgrounds.

Previous experience in one or more of the following is preferred:

• Fitness club or health club
• Wellness or lifestyle facility
• Hotel, resort or hospitality business
• Leisure or recreational facility
• Premium reception or customer-service environment
• Membership-based organisation