Frontline Service Lead — Real-Time Customer Care
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-08-06
Listing for:
SupportFinity™
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
Support Finity™ in Abu Dhabi is seeking an experienced Customer Service Team Lead to drive frontline execution, people management, and real-time service delivery across voice and digital channels. The TL will ensure agents meet performance, quality, and compliance standards while maintaining queue health and customer experience consistency on a hands-on floor.
You will lead coaching, daily performance management, and issue resolution, feeding insights to the CSM and ensuring alignment with
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