RB-Home Finance - Customer Service - Customer service senior officer (Outsource) | UAE
Job in
Abu Dhabi, Abu Dhabi Emirate, UAE/Dubai
Listed on 2026-08-16
Listing for:
ADIB - Abu Dhabi Islamic Bank
Full Time
position Listed on 2026-08-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
Job Description & How to Apply Below
Job Description
Role:
Customer Service Senior Officer
Location:
Abu Dhabi
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
- Customer service skills in order to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem-solving skills
- Excellent communication skills
- Excellent Decision-making skills
- 2 years' experience
Position Requirements
10+ Years
work experience
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