Customer Care Specialist

Job in Abu Dhabi, UAE/Dubai

Listing for: ADIB - Abu Dhabi Islamic Bank

Full Time position
Listed on 2026-08-30

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management, Spanish Customer Service
Sales
Bilingual, Customer Success Management

Salary/Wage Range or Industry Benchmark: 78000 AED Yearly AED 78000.00 YEAR

Job Description:

Role :
Customer Care Specialist Location :
Abu Dhabi - Bani Yas ( UAE National Only ) Role

Purpose:

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

Key Accountabilities of the role

These are the main responsibilities of this role

RESPONSIBILITIES:

Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.

Proactively offer customer to register IVR and SMS service according to procedures and guidelines

Escalate customer queries and complaints as necessary.

Follows up with customer via telephone or email following initial sales contact

Explain products or services and prices, and answer all the customers questions.

Polite and courteous when dealing with customers all the time.

Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.

Keep accurate data on all tasks performed as per defined format,

Keep customer documents secured and filed accordingly

Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.

Meet or exceed the daily, weekly, and monthly sales targets set by the Management.

Proactively cross seel and up sell the various bank products to customers or caller that qualify

Escalate hazard /potential risk immediately, via the proper channels

Adherance to all ADIB policies.

Call quality

Customer satisfaction

Adherence to schdedule

Product & process knowledge

Average handling time

Sales leads generation – target to reviewed

Specialist Skills / Technical Knowledge Required for this role:

Communication Skills, bilingual language (Arabic/English), Sales Skills, Customer Resolution skills.

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