Service Recovery & Escalations Specialist
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-09-04
Listing for:
Etihad Airways
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Client Relationship Management
Job Description & How to Apply Below
Etihad Airways, based in Abu Dhabi, is seeking a Service Recovery Agent (UAE Nationals only) to handle escalated customer cases and drive service recovery actions around the clock from our 24/7 Service Recovery Desk. You will own cases end-to-end, coordinating with Contact Centre Operations, Guest Relations, and other internal teams to ensure timely, compliant outcomes.
The role requires a minimum of 2 years in airline customer service, experience with escalations, and knowledge of refund and
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