Service Recovery & Escalations Specialist
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-09-05
Listing for:
Etihad
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
Etihad Airways is seeking a Service Recovery Agent in Abu Dhabi to manage customer escalations and service recovery across multiple channels. You will own cases from receipt to closure, coordinating with internal departments to ensure timely, compliant resolutions while maintaining detailed records in the CRM system.
The role requires experience in airline customer service, strong communication skills, and the ability to operate in a 24/7 shift-based environment.
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