Customer Service Agent - Industrial

Euro Architectural Components is looking for an experienced Customer service Agent - Industrial to join our team at our warehouse service counter and showroom counter. Euro Architectural Component, is the largest railing and fencing component supplier in Canada and a specialized division of Richelieu Hardware located in Woodbridge, Ontario.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

• Receive calls, emails and walk-in orders and requests from customers
• Receive and enter customer orders; coordinate based on product availability
• Check stock levels, shipping and delivery dates, monitor back-ordered items; communicate with customers and keep them informed when necessary
• Confirm delivery site address and any additional transport or delivery information
• Organize and process customer payments
• Track and handle order and delivery issues to resolve them or escalat
• Assist customers, when they come to pick up their orders
• Prepare the documentation required for processing customer orders
• As product knowledge increases, communicate with customers by phone and email to promote our products
• Receive and process product returns and credits as necessary
• Perform daily administrative tasks, including filing and answering phone calls when needed
• Carry out other assigned tasks requiring in-depth knowledge of products and procedures, when necessary

• Must be fluent and well-spoken in the English language;
  French is an asset
• Experience working in a B2B environment in a customer service or sales role
• Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts
• Must be eligible to work in Canada

• A positive customer focused attitude
• Strong communication and interpersonal skills
• High attention to detail, organization, and follow-through
• Ability to work in a fast-paced, multi-tasking environment
• Professionalism, dependability, and the ability to work with minimal supervision

• A Canadian flagship :
  As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company:
  With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth:
  With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation:
  We offer competitive base compensation based on the market.
• Opportunity to become a shareholder:
  We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance:
  We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products:
  We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow:
  We encourage career opportunities and continuing education for the professional development of our employees.