Partner Customer Success Manager - English + Spanish​/French; Implementation & Onboarding

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.

• Own the overall relationship with assigned partners after the Sales representative has signed the partner and maintain a strong, long-term relationship with partners, acting as their main point of contact
• Guide new partners through the onboarding process, ensuring they understand how to use the product effectively and helping them defining and setting-up their loyalty in the product back-end
• Ensure partner satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution
• Transfer partners’ demands to the Support team when it comes to tech/integration related issues
• Escalate relevant situations to Managers in a timely manner

• Serve as the voice of the partners within the company, advocating for their needs and feedback to influence product development and improvements when needed
• Aid partners in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs, brainstorm about new features and enhancements to the loyalty program, challenge partners and suggest new strategies tailored to their needs and objectives
• Develop and execute success plans tailored to each partner's goals and objectives throughout the client lifetime and based on KPIs analysis
• Identify opportunities for upselling additional features, services or high-tier plans to existing partners

• Strong written and verbal communication skills in English, as well as in Spanish/French
• Master’s degree or equivalent experience
• 3-5 years of experience in Customer Success, Customer Onboarding, Implementation/Account Management, preferably in a Saas company or technology startup.
• Comfortable configuring software platforms and learning new systems quickly.
• Excellent written and verbal communication skills in English.
• Proficiency in Spanish, French, or another European language is a strong advantage.
• Detail-oriented, analytical, and solution-oriented, with strong problem solving skills.
• Demonstrated ability to build strong customer relationships, drive customer satisfaction, and support customer retention.
• Experience in the F&B or Retail industries and familiarity with customer engagement or loyalty solutions are a plus.

The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm.

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