Customer Happiness Agent

This Full time on site position offers great opportunities for career growth.

The Customer Happiness Agent is responsible to handle the accounts of Kcal Meal Plans customers and provide them with efficient customer service.

• Provide help and advice to customers about Kcal’s products and services.
• Communicate courteously with customers by telephone, email, letter, and face to face.
• Investigate and solve customers' problems whilst working closely with the Team Leader.
• Responsible to keep accurate records of discussions or correspondence with customers.
• Learn about organization’s products, promotions or services and keeps up to date with changes.
• Responsible for collecting money paid by clients for meal plans and update the money collection schedule.
• Coordinate with the Nutritionists for clients’ appointments.
• Ensure that all meal plans are created accurately whilst working closely with Nutrition Officers or the in-house Nutritionist.

• Bachelor’s degree or equivalent.
• At least 3 years’ experience in Customer Service.
• Excellent communication skills.

• Good MS Office skills.
• Good verbal and written communication skills.
• Ability to act on own initiative and handle stress well.
• Excellent grooming/appearance at all times.
• Sociable with an open personality that fits the brand image.
• Commitment to developing and maintaining a premium brand.