Service Ambassador( UAEN ; Pipeline

Delivering a seamless and welcoming customer experience at the branch entrance, the Service Ambassador ensures every client is directed efficiently and receives prompt attention in line with established service protocols. By adhering to clear work instructions and service standards, the role supports the branch's operational flow and upholds the bank's reputation for excellence in retail banking. Escalating exceptions and customer concerns to the appropriate team members enables issues to be resolved swiftly, contributing to overall branch performance.

The Service Ambassador's focus on immediate task execution and direct communication with team members ensures that the branch operates smoothly and customers' first impressions are consistently positive.

Requires at least 1 year of experience in retail banking or customer service roles, with familiarity in branch operations and basic banking platforms such as core banking systems and CRM tools.

• Consistent first-point customer engagement for optimal branch experience
• Upholding regulatory and conduct risk standards in customer-facing activities
• Enabling efficient branch operations through proactive queue and appointment management
• Promoting digital adoption and branch self-service capabilities