Job Title: Customer Service Representative
Job Location: Abu Dhabi, United Arab Emirates
Date Posted: 7 September 2026
Job Reference/: 80
Job Description / Role:
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end-to-end solutions for better customer service experience.
Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.
Key Responsibilities:
- Provide excellent customer service by attending to incoming calls within the quality guidelines.
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escape as per process.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
- Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.
- Maintains customer records by updating customer history through service requests/complaints and Notes.
- Maintain confidentiality of the bank’s customers and data.
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
- Attend to special tasks assigned by team leader and Managers.
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
- Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre.
Experience
Required:
0 – 2 years relevant experience in banking sector.
Education
Qualifications:
High School.
Skills Required:
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Documentation Skills
- Phone Skills
- Excellent communication skill in English & Arabic
Employment / Job Type: Full Time
Nationality: UAE National (Emiratisation)
About the Company:
The largest bank in the United Arab Emirates by assets, formed in 2017 through the merger of National Bank of Abu Dhabi and First Gulf Bank. Listed in Abu Dhabi, FAB serves retail, corporate, investment, and private banking clients through a network spanning the Gulf, Europe, Asia, and the Americas.
Company Industry: Banking
Department /
Functional Area:
Client Services
Closing Date: 31 January 2027
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