DFM Services Specialist

We are an established government services company in Dubai, expanding into Dubai Financial Market (DFM) investor services.

We are hiring a DFM Services Specialist to be the single point of contact for all DFM-related transactions at our branch, and to help build this new service line from the ground up. This role suits someone who knows DFM procedures well and wants to own a growing service, rather than be one of many in a large back office.

Key responsibilities:

• Act as the main point of contact for customers on all DFM services, from first enquiry to completion
• Handle investor transactions such as investor number (NIN) registration, account updates, share transfers and dividend-related requests
• Advise customers on required documents and check every submission for accuracy before filing - Follow up on open applications and keep customers updated on their status
• Stay current on DFM rules, procedures and system changes, and share that knowledge with branch colleagues
• Help set up workflows, checklists and service standards for the new DFM desk
• Keep accurate records of all transactions and meet service targets

What we offer:

Monthly salary plus commission on every completed service, UAE employment visa, medical insurance and annual leave.

• Hands-on experience with DFM investor services, e.g. at a brokerage, custodian, registrar or a service centre processing DFM transactions
• Solid knowledge of DFM procedures, document requirements and online eServices
• Strong customer service skills and the ability to explain processes clearly
• High attention to detail with documents and data entry
• Fluent English;
  Arabic is a strong advantage
• Well organised, able to manage multiple open cases and follow-ups
• Comfortable working independently as the owner of a service line
• Good working knowledge of MS Office and email