Receptionist - Spa Operations
Listed on 2026-10-10
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Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning, Seasonal / Summer -
Hospitality / Hotel / Catering
Customer Service Rep, Event Management & Planning, Seasonal / Summer
Greet guests warmly and professionally upon arrival Manage spa reservations cancellations and confirmations using spa management software Provide accurate information about spa services packages promotions and retail products Handle guest inquiries and resolve concerns promptly and courteously Process payments and maintain accurate billing records Maintain daily appointment schedules and coordinate with therapists and attendants Monitor inventory of front desk supplies and retail products Assist with opening and closing procedures of the spa reception area Ensure qualitative Forbes Five Star standards are delivered Ensure the reception area is clean organized and inviting at all times Promote spa services and retail products to guests Support marketing initiatives and seasonal promotions Track and report on guest feedback and sales performance
The ideal candidate for this position will have the following experience and qualifications:Previous experience in a receptionist or customer service role, preferably in a spa, wellness, or hospitality setting.
Excellent communication and interpersonal skills.
Professional appearance and demeanor.
Strong organizational and multitasking abilities.
Proficiency in spa booking systems and Microsoft Office Suite.
Ability to work flexible hours including weekends and holidays.
Knowledge of spa treatments and wellness products is an advantage.
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