Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Join our dynamic team at Deerfields Mall and be part of a fast-paced, customer-focused environment.

Location: Deerfields Mall, Abu Dhabi

Department: Customer Service

Reporting To: Customer Service Supervisor

The Customer Service Representative plays a key role in enhancing the overall guest experience by handling inquiries, resolving concerns, and supporting mall operations through effective coordination with internal teams and tenants.

• Handle customer inquiries (in-person, calls, and emails) professionally and efficiently
• Provide accurate information about stores, services, and mall facilities
• Manage customer feedback, complaints, and follow-ups
• Conduct Customer Satisfaction Surveys and maintain records
• Assist in gift voucher sales and customer campaigns
• Coordinate with internal departments (Operations, Leasing, Marketing)
• Maintain tenant contact databases and documentation
• Support marketing activities and promotional campaigns
• Handle lost & found cases and assist in emergency situations
• Provide assistance to customers with special needs (e.g., wheelchair support)
• Ensure smooth daily operations at the customer service desk

• Proven experience in customer service or a front-facing role (Mall/Hotel/Retail experience preferred)
• Strong communication and interpersonal skills
• Customer-focused mindset with problem-solving ability
• Ability to remain calm under pressure and handle emergencies
• Willingness to work in shift duties based on mall operating hours
• Proficiency in Microsoft Office and basic reporting systems
• Fluency in English and Arabic is required
• High school diploma or equivalent (hospitality/customer service training is a plus)

Thank you